As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
- Our emails might be going to your junk or spam folder.
- There might have been a misspelling when you entered your email address during checkout.
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
To be on the safe side, we encourage our customers to provide an alternate email to firstname.lastname@example.org.
We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.
Some of our delivery couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Absolutely, eSupreme Ltd strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
We deliver to the United Kingdom & Ireland only. This includes England, Wales, Scotland, Northern Ireland, and Ireland.Please Note: We are not able to deliver to Guernsey or Jersey.
No sorry, currently we only deliver within the United Kingdom.
Usually within 24 hours of processing your order but it can vary for different suppliers.
Usually 2 - 7 business days, however, some of our products are shipped from overseas and can take longer.
Unfortunately not, we cannot deliver to PO Boxes. If you have any more questions, please do not hesitate to get in touch by email at email@example.com, or fill head over to our 'contact us' page and fill in the form. We guarantee to respond within 24 hours.
Yes. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to firstname.lastname@example.org.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you. We will make the reimbursement using the same means of payment as you used for the initial transaction. You will have to bear the direct cost of returning the goods.
You have 14 days to return the product to us. We will accept the return of the product as long as the bicycle/scooter has not been used or damaged. As soon as we receive your return, we will examine the item and then process your refund. Refund payments can take up to 10 working days to show back on your payment transaction.
Get in touch
For any other questions, please visit our contact page to get in touch with the eSupreme team.