Hygge Vester Step Electric Bike (2024) - 250W E-Bike

Hygge Vester Step Electric Bike

Hygge Returns & Refunds

Hygge Bikes provides 12 months limited manufacturer warranty.

Our refunds & returns policy lasts 14 days from the delivery of your item. If 14 days have passed, we can’t offer you a full refund or exchange.

We have a stringent returns policy in place which states that returns will only be accepted if the bike is unused, in a resalable condition and in its original packaging. If this returns policy is passed then we would contact you and then request the customers send their bike back to our warehouse and when received and checked, we will arrange the refund.

If the return is requested due to a customer change of mind, then they are expected to pay the £50 return delivery charge and £100 restocking fee. If the return is requested due to a faulty product or damaged on delivery, then we would not expect the customer to pay for the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your item is approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.

If you are returning an item, you may consider using a trackable shipping service or purchasing shipping insurance.

To return an item please contact eSupreme with your order number and details of the items you wish to return and we will be in touch to guide you through it.

Warranty

From the date of purchase, Hygge Bikes provides a 12-months limited warranty against original manufacturer defaults and transportation damages.

Only the original customer (the name specified on the invoice & delivery address) is eligible for the limited warranty coverage, which begins the day the e-bike is delivered to the customer.

Hygge Bikes recommends that when purchasing an e-bike, you service it at least once every 6-12 months, or every 2000km, which ever is sooner.

Please contact eSupreme if you have any issues with your bike that requires the warranty service, and we will organise replacement parts for you to be shipped from Hyyge.

What is included?

To help customers understand our warranty service, we have listed the warranty covered components below (counting from the purchase date, we will need to check purchase invoice before warranty service is carried out).

Warranty of 36 months:

• Frame - All Hygge Bikes come with a 3-year warranty on the frame.

Warranty of 12 months:

• Motor - All Hygge Bikes come with a 1-year warranty on the motor.
• Controller
• Fork Frame
• Handlebar
• Brake
• Charger
• Battery

6-month limited warranty:

• Display
• Switch
• Kick Stand
• Tyres
• Pedal
• Freewheel
• Fender
• Headlight
• Taillight

Non-warranty conditions. The warranty does not cover the following situations:

• Exceeds the above mentioned product warranty validity period.
• Damage & negligence caused by the user.
• Damage caused by uncontrollable forces (such as fire, floods, storm, lightning, earthquake, etc).
• Any damage caused by improper use, maintenance, or adjustment in line with the "user manual" requirements.
• Unauthorised disassembly or repair derestriction of any kind.
• Other failures and damages not caused by the product's design, production, quality, or other issues.
• Total mileage has surpassed 4000km on motor based models.

After-sales service charges

Please see below charges which may be included within the warranty period listed below:

Who will be responsible for warranty & repair service?

For warranty and repair service, we offer our service partners throughout Denmark, Iceland, UK and Spain.

As a result of the Russian-Ukraine war, new spare parts are currently in short supply in the warehouse. Please be advised that Hygge may utilise old spare parts to repair.

We recommend you service your bike by Hygge authorised representatives once every 12 months to validate warranty repairs. To find your local repair centre please email support@hyggebikes.com

Delivery Information

All of our products come with 100% FREE UK Delivery!  No hidden fees or charges.

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched before we process your payment. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be despatched, we process the charges and prepare to despatch your order.

In the event that the UK warehouses are out of stock with your order, it may then be shipped from a European or Worldwide warehouse instead. In this event, there will be no additional charges including customs fees. Your shipping will be completely free. Please note that this will likely add a number of days onto your expected delivery date.

How Will My Order Be Delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where Do eSupreme Deliver To?

We deliver anywhere in the UK (United Kingdom) and Ireland.